1. Information We Collect
Intermaven Agency ("we," "our," or "us") collects personal and technical data to facilitate strategy consultations, manage client retainers, and deliver custom digital ecosystems.
- Direct Submissions: Contact names, corporate email addresses, phone numbers, and strategy scope requests submitted via appointment booking forms or newsletter signups.
- Automated Data: IP addresses, browser types, session analytics, and referral channels collected during navigation across our network applications.
- CRM Records: Communication history, pre-call intake notes, and assigned tech specialist details stored in our secure Smart CRM pipeline.
2. Double Opt-In & Lead Processing Protocol
We enforce a strict double opt-in protocol for all ongoing newsletter communications and automated insights. When you submit your contact details:
A verification email is dispatched immediately. Your address is registered on our subscriber list only after confirming receipt. You may unsubscribe or request data deletion at any time with a single click.
Appointment booking inquiries are routed directly to assigned technical leads for strategy preparation and are strictly restricted from third-party advertising brokers.
3. Smart CRM Security & Local Storage
Client workspace settings, active project preferences, and session tokens are stored using browser localStorage and encrypted server-side databases within the Intermaven Network architecture.
- Data is protected using AES-256 encryption at rest and TLS 1.3 in transit.
- Access to client CRM records is restricted to authorized studio personnel under signed non-disclosure agreements.
4. Data Sharing & Third-Party Integrations
We do not sell, rent, or trade personal information to external marketers. Information is disclosed solely in the following operational contexts:
- Infrastructure Providers: Secure hosting, calendar synchronization (e.g. Twilio, Google Workspace API), and cloud infrastructure supporting project delivery.
- Legal Compliance: When required by binding legal process, court orders, or enforceable governmental requests.
5. Your Data Rights (GDPR & CCPA)
Depending on your jurisdiction, you possess the right to access, rectify, port, or request the deletion of your personal records. To submit a data subject access request, email our compliance lead at privacy@intermaven.io.